BFW-Lawyers Files Complaint Against Access Ins. Co.

Last week, Boteler Finley & Wolfe (BFW-Lawyers) filed a complaint with the Alabama Department of Insurance against Access Ins. Co., an automobile insurer based in Atlanta, GA.  The complaint filing stemmed from the mishandling of vehicle damage claims in Alabama.  Over the course of the last several months, BFW found the vehicle damage claim practices of Access Ins. Co. to be untimely and burdensome on claimants. In most cases, a simple repair of a claimant's vehicle took over thirty (30) days to process.  While an investigation is on-going, it has been determined that Access Ins. Co. recommends all claimants email pictures of his/her property damage to its claims department.  From there, the photographs are to be forwarded to a company repair appraiser who makes a recommendation and, then, returns the file to an adjuster. Unfortunately, this recommended process takes at least thirty (30) days for processing.  At this point, it is not known whether the delays in processing is due to a staffing issue and/or deficiencies in the company's technology department.   Of course, if additional property damage is discovered that was not included in the emailed pictures, e.g. frame work damage, a claimant could expect additional delays from this company.  Since filing the complaint, BFW-Lawyers had attempted to reach out to Access Ins. Co. for an explanation regarding the delay in processing vehicle damage claims; to date, no telephone call has been returned.